Your questions, answered.

If you find yourself in need of more information, please see our Frequently Asked Questions below. If you have any further questions, feel free to contact us at info@ubeam.shop. We would love to hear from you!

General FAQ

How much is shipping?

We Offer FREE Delivery: To USA Only

How long does shipping take?

All orders are shipped within 1-3 business days and delivered within another 13-16 business days.

Where is my order?

Contact us at support@ubeam.shop with your full name and mailing address, and confirmation number.

What is my tracking number?

This is how you will be able to track your order. Your tracking number is sent to you in your order confirmation email. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support at support@ubeam.shop

I've lost my tracking number. What can I do?

Simply contact us at support@ubeam.shop with your full name and mailing address, and we will resend your confirmation number.

How can I make changes to my order?

If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

How can I cancel my order?

You must contact us at support@ubeam.shop within 12 hours of your order.

Note: We cannot cancel your order once it has been shipped.

Who do I contact if there's something wrong with my order?

If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@ubeam.shop

UBEAM Portable Projector

Is the setup easy?

Yes, it's a breeze! All you need to do is power up, connect to WiFi and start your favorite streaming platform. You can also connect your gaming console via HDMI. Adjust the focus for perfect clarity and enjoy!

What's included?

The projector, power adapter, remote and user manual come included.

What are the specs?

-Operation System: Android 11.0
-CPU: Quad-core ARM Cortex-A53
-GPU: Mali-G31, supports OpenGL ES3.2, Vulkan 1.1, and OpenCL2.0
-WiFi: Dual band WiFi6 + BT5.0 Module Spec
-HDMI: Optional HDMI IN/HDMI OUT
-Native Resolution: 1280x720P
-Supported Resolution: Up to 4K HD
-Brightness: 200 ANSI lumens
-Lens: 3 pieces glass lens
-Aspect Ratio: 16:9 & 4:3
-Throw Ratio: 1.37
-Keystone Correction: Automatic Smart Correction
-Bulb Life: 50,000 Hrs
-Adjustment Mode: Manual focus
-Operation Mode: Button panel and remote control
-Projection Distance: 1.2-4M
-Optimal Projection Distance: 1.68M
-Projection Size: 40-150 inch
-Speaker: 5W
-Fan Noise: <25 dB
-Working Voltage: AC90-260V/50-60MHZ
-Interface: USB*1, HDMI 1, AUDIO1
-Audio File Support: MP3, WMA, ACC
-Image File Support: JPG, BMP, PNG
-Video File Support: Full-format decoding
-Machine Size: 100.8X188 mm
-Product Size: Diameter 189X101MM
-Desk Weight: 0.65kg
-Net Weight: 0.85kg
-Power Supply: 110-220V

Screen or wall projection?

The 4K HD is designed to use on either a wall or a screen. To enhance your experience, it is recommended to be projecting in a dimly lit room. A screen may enhance your viewing if you do not have a flat wall that is lightly colored.

Outdoor use?

Yes, it's lightweight and portable nature makes it perfectly suited for an outdoor theater experience.

Can I watch my home movies?

Yes! Plug in your digital chip or flash drive and watch your memories on the big screen!

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